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​Descriptions of the "Service" field options within the Customer Care Center - Refer document 'Customer Care Center - Service Field Glossary'

You can contact Customer Care Center by email (customercaecenter@slb.com), phone, or by creating a Ticket online.

Check the Maintenance Guide for your location. Your local support center hours and public holidays are listed.
You can contact Customer Care Center by email (customercaecenter@slb.com), phone, or by creating a Ticket online.

Use the Escalate button found listed on the Support home page under Support Services to send a message to your local Quality manager.

Refer to the email sent to you from the Customer Care Center, or view your Ticket online Support->Support Services->Tickets.

Schlumberger sends out periodic news item to those who subscribe. To subscribe to product specific news alerts, modify or stop your e-mail subscriptions, go to the My Account page.
While other language can be used, each will be translated/converted to English text. We ask that you use only English characters to create your registration.
• Must be between 8 and 12 characters
• Must include at least 1 upper-case character (A-Z)
• Must include at least 1 lower-case character (a-z)
• Must include at least 1 numeric character (0-9)
• Permitted special characters: ! @ # % * ( ) +
Please use the Registration user guide for complete registration workflow.

If you have not receive the message, please check your spam folder, and add @slb.com to your list of approved e-mail addresses. If you still have not receive your confirmation e-mail, please contact software-support@slb.com.

Click on the forgot password link on the Login page, enter and confirm your registered company email, then click Submit. You will be sent a temporary password to your registered email address. Use the temporary password to login and change password.
If your company email address has changed, email software-support@slb.com. A site administrator will update this information.
If you are changing companies, you will need to Register your new details.
If you are working for the same company, email software-support@slb.com. A site administrator will update this information.

Please contact software-support@slb.com 

Your user ID is your e-mail address.
Refer to Schlumberger Terms and Conditions document for privacy policy and terms of use. Software | Software Support
Query Terms

By default, the Solr Search Appliance returns only pages that include all of your search terms. You do not need to include "AND" between terms. The order of search terms affects the search results. To further restrict a search, just include more terms. To use keywords such as AND as regular search terms instead of as special keywords.

The search appliance may ignore common words and characters such as where and how and other digits and letters that slow down a search without improving the results.

Special Characters: Query Term Separators

By default, non-alphanumeric characters in a search query separate the query terms in the same way as space characters. The following characters are exceptions:
 
Double quote mark (") - Used as a special query term for phrase searches. Note that using double quotation marks for phrase search does reduce the number of query terms. For example, the search term "DICHLORO-2-PYRIDINECARBOXYLIC ACID" is considered as single query term.

Ampersand (&) - Treated as another character in the query term in which it is included.

Asterisk (*) -Asterisk is evaluated as a wildcard character in words and phrases, where * can any substring replacement, including empty string. Example : searching for * will return all content available in the Solr index.

Question mark (?) - Question mark is evaluated as a wildcard character in words and phrases, where it’s used as a replacement for any single character.

Only you and SIS Support staff can see files in your private folder.
Refer to the email sent to you from the Customer Care Center, or view your Ticket online.
Yes, a member of the SIS Support staff can place files into your private directory for you to download as part of the process to solve your incident. The process is the reverse of the method used to upload files.
The system will automatically send a message and update the ticket within 30-minutes of uploading files.
Check the Maintenance Guide for your location. Your local support center hours and public holidays are listed.
Zip your files together, then upload the zip file.
Files are kept for 7-days and then deleted. You or the Support agent may delete files earlier.
Be sure pop-up blocker is not enabled. Try to refresh the page, then try the Add button again.
No, there is no resume functionality. If you have a large project, we recommend that you split your project into smaller zip files.
There are no single file size limitations with Data Exchange, but we strongly recommend sizes larger than 500MB are split into several parts using either WinZip or 7ZIP. This is in case file transfers are interrupted and need to be restarted from the beginning.
Create a ticket online, by email or by calling the Customer Care Center before attempting to upload files.

Yes, support staff treat all data from customer as Confidential. The Data Exchange mechanism is secure.

Yes, you should keep copies of any files or data you upload to the site. Files will be deleted in 7-days.
The Secure Data Exchange supports the last 3 versions of Internet Explorer, Mozilla FireFox, and Google Chrome.

Several factors can affect the upload speed. A typical speed can range from 55-80 kb/second depending on the user’s connection, the area where you are located and the amount of internet traffic.

Refer to the email sent to you from the Customer Care Center, or view your Ticket online Support-> Support Services-> Tickets.

You can create a ticket online, by email to customercarecenter@slb.com or by calling the customer care center before attempting to upload files.

The Data Exchange application will open in its own window. As long as the page remains open, the file will continue to upload. If you close the page or log out, the upload will cancel and there is no resume functionality.
The URL for Data Exchange is https://dataexchange.software.slb.com. Internet proxies should be configured to allow connection to this site on port 443.
The server which manages the Data Exchange files is located in a Schlumberger facility in the Netherlands.
Access rights vary by country. In most countries, all software releases and related material can be downloaded from the Software Download Center. However, in some countries due to legel, tax and operational constrains, Major (*.1) releases can only be received as physical media and cannot be downloaded from Download Center. Please check your country restriction on the Software Download Center page.
Yes, you can request physical media from your local Schlumberger office.

Submit a ticket (Support-> Support Services-> Tickets) for installation service requests, troubleshooting installations or requests for software you cannot access online.

Due to the elimination of Java, the resume functionality is temporarily unavailable.
Internet Explorer, Google Chrome and Mozilla Firefox are supported browsers.
Full Access : Access to full releases, patches, documentation & datasets
Limited: Access to patches, documentation & datasets
Access rights vary by country. In most countries, all software releases and related material can be downloaded from the Software Download Center. However, in some countries due to legal, tax and operational constrains, Major (*.1) releases can only be received as physical media and cannot be downloaded from Download Center. Please check your country restriction on the Software Download Center page.
If you have any questions regarding this registration or experience any problems please contact software-support@slb.com.