HELP

THANK YOU FOR VISITING WWW.SOFTWARE.SLB.COM.

This Website has been optimized to work with Google Chrome, Firefox, Internet Explorer 10 and 11, and Safari (including iPad). Some features may not work on other browsers or browser versions.

This site does not support Internet Explorer versions running on Microsoft XP. Microsoft extended support and security updates for XP ended in April 2014, therefore customers will need to use supported browsers and operating systems.

Customer Care Center >

You can contact Customer Care Center by email, phone, or by creating a Ticket online.
Check the maintenance guide for your location. Your local support center hours and public holidays are listed.
​Descriptions of the "Service" field options within the Customer Care Center - Refer document 'Customer Care Center - Service Field Glossary'
You can contact Customer Care Center by email (customercarecenter@slb.com), phone, or by creating a Ticket online.
Refer Phone 'Routing System Overview' guide.
Use the Escalate button found listed on the Support home page under Support Services to send a message to your local Quality manager.
Refer to the email sent to you from the Customer Care Center, or view your Ticket online Support->Support Services->Tickets.

Email Subscription >

Schlumberger sends out periodic news item to those who subscribe. To subscribe to product specific news alerts, modify or stop your e-mail subscriptions, go to the My Account page.

Login Help >

Please contact software-support@slb.com 
While other language can be used, each will be translated/converted to English text. We ask that you use only English characters to create your registration.
• Must be between 8 and 12 characters
• Must include at least 1 upper-case character (A-Z)
• Must include at least 1 lower-case character (a-z)
• Must include at least 1 numeric character (0-9)
• Permitted special characters: ! @ # % * ( ) +
Please use the Registration user guide for complete registration workflow.

If you have not receive the message, please check your spam folder, and add @slb.com to your list of approved e-mail addresses. If you still have not receive your confirmation e-mail, please contact software-support@slb.com.

Click on the forgot password link on the Login page, enter and confirm your registered company email, then click Submit. You will be sent a temporary password to your registered email address. Use the temporary password to login and change password.
If your company email address has changed, email software-support@slb.com. A site administrator will update this information.
If you are changing companies, you will need to Register your new details.
If you are working for the same company, email software-support@slb.com. A site administrator will update this information.
Your user ID is your e-mail address.
Refer to Schlumberger Terms and Conditions document for privacy policy and terms of use. Software | Software Support

Search Tips >

Query Terms

By default, the Solr Search Appliance returns only pages that include all of your search terms. You do not need to include "AND" between terms. The order of search terms affects the search results. To further restrict a search, just include more terms. To use keywords such as AND as regular search terms instead of as special keywords.

The search appliance may ignore common words and characters such as where and how and other digits and letters that slow down a search without improving the results.

Special Characters: Query Term Separators

By default, non-alphanumeric characters in a search query separate the query terms in the same way as space characters. The following characters are exceptions:
 
Double quote mark (") - Used as a special query term for phrase searches. Note that using double quotation marks for phrase search does reduce the number of query terms. For example, the search term "DICHLORO-2-PYRIDINECARBOXYLIC ACID" is considered as single query term.

Ampersand (&) - Treated as another character in the query term in which it is included.

Asterisk (*) -Asterisk is evaluated as a wildcard character in words and phrases, where * can any substring replacement, including empty string. Example : searching for * will return all content available in the Solr index.

Question mark (?) - Question mark is evaluated as a wildcard character in words and phrases, where it’s used as a replacement for any single character.

If you have any questions regarding registration or experience any problems please contact software-support@slb.com.

Cameron Support for SUS related questions, email cameron@service-now.com.

Software News