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****Customer Care Center (CCC) Upgrade****

Date: 10th February 2023 @ 5pm CST/11pm UTC

  • Estimated Outage Duration:
    • 8  hours
  • Why are we doing this?
    • To upgrade CCC to a later version
  • During the upgrade: 
    • There will be no access to CCC for both clients and agents.
    • Support requests can still be made via phone and any requests made by email will be addressed by the agents once they have regained access to CCC.
  • What will happen after the upgrade?

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