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Software Support

Delivering the highest quality technical support in the industry

Software Support

Resources

These resources are included in your software maintenance agreement. 

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Product Support

Find support information related to your products

Petrel

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Techlog

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Avocet

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Studio

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Ocean

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Omega

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Click the "More" link to explore more Products.

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Support Resources

Identify and resolve issues quickly with a variety of help resources and how to videos

Knowledge base

search a wealth of information based on worldwide experience

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Software Download

access the latest software and release information

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Support Information

access site documentation, videos, FAQs, and maintenance guides

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Support Library

access product documentation, industry articles, videos and presentations

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Support Services

Access a variety of technical assisted support services and submit Support request

Tickets

submit, update and track your support requests online

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Data Exchange

exchange data with our expert support staff - safely and securely

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Remote Session

join a remote session with you technical support engineer

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Escalate

escalate quality support issues

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Real-Time Drilling Support
Optimize your real-time drilling support, with advanced monitoring and analysis and enable collaboration with remote to domain experts to reduce risk and drive performance. Watch video
Knowledge Base

Read the most popular articles based on user feedback

KB Dashboard
New
38
Increase Icon
+137%
Modified
541
Increase Icon
+370%
Retired
59
Increase Icon
+90%
Total
10416
Decrease Icon
-0.2%
DELFI Cognitive E&P Environment
A new E&P environment for the evolving world. Watch video
News

Check the latest news and technical alert for your software

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Support Commitment
Our objective is to deliver the highest quality technical support in the industry. Schlumberger Software Support is certified by the TSIA (Technology Services Industry Association), ensuring that we provide leading edge, best practices in technical software support.