SLB has a long-standing commitment to safeguard the privacy of information entrusted to us. The privacy principles and procedures set forth below are intended to tell you how we collect, use, and distribute user information via our primary public website (www.slb.com), other websites operated by SLB (and its affiliates), and online support and services offered by SLB Software Integrated Solutions (SIS) (together “SLB Sites and Services”). If certain SLB websites use private information differently, such use will be set out in additional privacy statements on those websites. This statement does not cover information collected by SLB from other sources.

By accessing SLB Sites and Services, which reside in part on servers located in the United States of America, you unambiguously consent to the collection, processing, transfer and use of any of your personally identifiable information as outlined in this Privacy Statement. If you do not consent to the foregoing, please discontinue use of SLB Sites and Services.

Types of Personal Information Collected and how it is Used

If you access or use SLB Sites and Services, SLB may collect and further process personally identifiable information about you. The personal information we collect about you may include your name, address, phone number, name of your employer, professional title, e-mail address, IP address and location. We keep this information in a database for future use and reference in connection with your or your employer’s access of SLB Sites and Services, as needed.

In general, we only collect information when you knowingly provide it to us or consent to its collection (such as by accepting these privacy terms through your use of this website), or when the law requires us to process it. Additionally, we may configure our systems to automatically collect and further process without notification other personally identifiable information (such as your Internet domain or IP address) as part of the operation, or during the course of your use, of SLB Sites and Services.

We collect personal information directly from you (for example, when you access SLB Sites and Services, register an account, use a product or a service, or sign up for notifications), from your employer, from the IT systems you use to access and use SLB Sites and Services, and through cookies and/or similar technology.

We use the personal information we collect primarily to allow you to use the products and services offered by us, and to provide you with a personalized experience that delivers the information, resources, and services that are most relevant and helpful to you.

We do not share with others any of the personal information you provide or we collect, unless we say so in this Privacy Statement, or when we believe in good faith that the law requires it.

When you use SLB Sites and Services, we may track information about your visit and how you use the products and services we offer, and store that information on server logs, which are records of the activities on our sites. This information is automatically captured by our servers, without notification, and saved electronically. Some examples of the information about usage we may collect include:

  • Your unique Internet protocol address
  • The media access control of your device
  • The name of your unique Internet service provider
  • The city, state, and country from which you access our website
  • The kind of browser or computer you use
  • The number of links you click within the site
  • The date and time of your visit
  • The web page from which you arrived to our site
  • The pages you viewed on the site
  • Which and how you use the products and services provided on the site
  • Which third-party links you click

The information we collect in usage or web server logs helps us administer the product and site, analyze its usage, protect SLB Sites and Services and their content from inappropriate use, and improve the user's experience.

Transferring Your Personal Information to Other Countries

In nearly all cases, to the extent necessary to fulfil the purpose for which we collect and process personal information about you, we transfer your personal information to other companies in the SLB group of companies in the United States and in other countries where SLB does business and to third-party service providers associated with the operation of SLB Sites and Services. The information is then subject to the legal systems and data privacy protection laws of those countries.

If you are located in the European Economic Area ("EEA") or in a country with data protection privacy laws, we may transfer your personal information outside the EEA to countries that do not offer the same level of protection for your personal information. Sharing with Affiliated Parties For the provision, maintenance and support of SLB Sites and Services, we rely on, and we share some of our back-office functions with, other companies that are part of the SLB group of companies as well as third party service providers (each and all "Affiliated Parties"). We share much of our data, including personally information about you, with Affiliated Parties to the extent necessary to provide, operate, maintain and support this site and the products and services on it. To the extent that these Affiliated Parties have access to your information, they will follow privacy practices no less protective than the practices described in this document, to the extent allowed by applicable law.

How Personal Information is shared with Third Parties

We will not, without your consent, sell, trade, lease, rent, or disclose your personally identifiable information to third parties that want to market products to the user.

However, we may disclose information to third parties assisting us in carrying out a transaction or providing a service to you (e.g. checking log-in credentials, packaging, sending and delivering purchases and information to you, clearing credit card transactions, or performing statistical analyses of our services), or in connection with merger and acquisition discussions.

Additionally, we may disclose information when required by subpoena, search warrant, or other legal process, or in response to activities that are unlawful or a violation of SLB rules for use of SLB Sites and Services, or to protect and defend the rights or property of SLB.

Security Measures

SLB has implemented technological and operational security processes to protect your personally identifiable information from loss, misuse, alteration, or unintentional destruction. While no security measure can guarantee against compromise, SLB regularly reviews and updates its security measures in an effort to provide an adequate level of protection for all information held by us against the standards set within the EEA, as a minimum.

No matter where you reside, we will always process your personal information in accordance with the provisions set out in this Privacy Statement.

Access and Accuracy

SLB wants to maintain only accurate information about users of SLB Sites and Services. You can request individual information that has been gathered about you by contacting SLB at: SIS General Counsel, SLB Oilfield Services UK PLC, Company No. 4157867, 3rd Floor, SLB House, Gatwick Airport, West Sussex, RH6 0NZ, UK. Upon receipt of appropriate identification information, we will provide you with access to the personally identifiable information that we maintain about your use of SLB Sites and Services or which you have supplied to us via SLB Sites and Services. If you find factual inaccuracies, please notify us so that they may be corrected.

Data Retention

We will not retain your personal information longer than is necessary for the purpose it was collected.

Children

SLB takes children's privacy seriously. We ask children under the age of 13 not to send any personally identifiable information to SLB websites without the consent of their parents or guardians. SLB encourages all parents and guardians to instruct their children in the safe and responsible use of personal information on the Internet. SLB will not knowingly collect, use, or disclose to third parties any personal information collected from children, and we are committed to complying with applicable laws and requirements, such as the United States' Children's Online Privacy Protection Act (COPPA).

Linked Websites

We provide links to third party sites. Since we do not control these websites, we encourage you to review the privacy statement posted on these (and all) third party sites. SLB is not responsible for the privacy statements or practices of sites and services controlled by other companies or organizations.

Use of Cookies

We may use "cookies" in connection with the operation of SLB Sites and Services. Cookies are small pieces of information that are stored on your computer. Cookies are used for record-keeping purposes, so that the stored information can be retrieved by the SLB website server when you return to one of our websites. This allows us to personalize or regulate the use of the websites, and to automate the access and data-entry functions of the websites (e.g. login information), to store on-line ordering information for purchases you may make while visiting the site, and to tailor the appearance or presentation of the site to your preferences or interests. If you visit our websites to read or download content, much of the information we do collect is statistical only (e.g. the domain from which you access the Internet, the date and time you access our site, and the Internet address of the website from which you linked directly to our site) and not personally identifiable. We use this information about the number of visitors and their use of the sites in aggregate form to make our sites more useful and attractive to you.

The use of cookies is common in the industry, and they are used at most major websites. Cookies will not be used to pass any information from your computer except the specific information placed into the cookie from one SLB website when the cookie is retrieved by another participating SLB website. You may wish to adjust your Web browser to inform you whenever a cookie is to be used, or to reject all cookies automatically. However, if you elect not to accept cookies, some parts of the SLB Sites and Services may not function properly or permit access. For more information on cookies, see: http://www.cookiecentral.com/faq.htm.

By accessing this site or using our products or services offered on it, you agree that we can place cookies on your device.

Modifications to this Privacy Statement

SLB reserves the right to change, modify, or update this statement at any time without notice. We indicate the date of the current statement below, so you know when it was last updated.

Contact Information

If you would like to see the data we hold on you (there can be a charge for this service) you should direct comments or questions regarding this Privacy Statement to their SLB Representative; and all other inquiries should be directed here.

Last updated: December 2015

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