These Service Specific Terms are incorporated into the Online Terms and Conditions entered into with Customer (the “Agreement”) where applicable. In the event of any conflict or ambiguity between these Service Specific Terms and the Agreement, these Service Specific Terms will prevail. Capitalized terms used but not defined herein will have the meanings ascribed to them in the Agreement.
Developer Portal API
a. API Data: Schlumberger-provided content, images, photographs, illustrations, icons, texts, video, audio, written materials, software or other content, materials, or data in the Online Services made available via an API. API Data will be considered Confidential Information.
b. API Key: an access identifier utilized to access or use an API.
c. Customer Application: any application developed by Customer utilizing the DDT and/or API Data.
d. DDT or DELFI Development Tools: information about one or more application programming interfaces (referred to hereinafter singly as an “API” or collectively as “APIs”) accessible as part of the Online Service, as well as any ancillary materials provided by Schlumberger related thereto including but not limited to any software, source code, software development kit, hardware, Documentation and/or additional information
2. Customer Obligations and Restrictions.
a. Customer will access a DDT only using the API Key that is provided by and authorized by Schlumberger.
b. Customer will access and interact with a DDT only using corresponding methodologies approved by Schlumberger and consistent with Schlumberger’s Documentation.
c. Customer will keep any API Key secure and is responsible for any use of a DDT or Online Services using any API Key.
d. Customer will not: (i) distribute, license, sell, rent, lease, deal in or encumber (like a guarantee, mortgage or security interest, for example), or otherwise provide any third party unauthorized access to the DDT; (ii) modify, add to, or otherwise enhance the DDT; (iii) except as strictly necessary for Customer to use the DDT with the Customer Applications in a manner (and for such purposes) that comply at all times with the Agreement, copy, re-engineer, reverse engineer, or decompile the API (but only so far as the same cannot be restricted by law); (iv) stress test, vulnerability test, penetration test, availability test, performance test, or probe the functioning, operation, or security of the DDT or any part thereof, but only so far as the same cannot be restricted by law; (v) infringe or copy Schlumberger code or content or the design of the Online Services; (vi) display or publish all or any part of the DDT or API Data in any manner except as provided herein; (vii) separate out or use the DDT or API Data independent of the Online Services; (viii) utilise the DDT or API Data to develop a product, application, run-time component, software or service that runs independently of the Online Services; (vii) conceal, modify, remove, destroy, or alter in any way any of the Schlumberger proprietary markings on, in, or provided by the DDT, API Data, or any related materials and documentation; or (viii) utilise any DDT or API Data in such a way that would compromise the security, availability, uptime, or operation of the Online Services.
e. Customer acknowledges that Schlumberger may make changes to the Online Services which may not be compatible with Customer Applications. Schlumberger disclaims any and all liability for any adverse impact such changes may have on Customer Applications.
f. Customer shall be solely responsible for any cost related to increased usage of the Online Services by Customer when utilizing the DDT, API Data or Customer Applications.
3. Customer access to the DDTs and API Data.
a. Schlumberger hereby grants to the Customer
a non-exclusive, revocable, non-assignable, non-transferable licence, without a
right to sublicense to end users, to use DDTs for developing Customer
Applications for internal business use subject to the Agreement.
b. Unless otherwise provided, Customer’s use of the DDT and API Data is on a concurrent user basis limited to access from the specific geographic areas provided within the Quotation
c. In the event of a breach of the terms of the Agreement by Customer, Customer’s rights to use the DDT and the API Data will automatically terminate, and Schlumberger may shut down or restrict Customer’s access to the DDT. Otherwise, this licence will continue until terminated in accordance with the terms of the Agreement or a Quotation.
d. Schlumberger hereby grants to the Customer a limited, non-exclusive, revocable, and non-transferable licence to copy, display, view, and use the API Data for developing Customer Applications for internal business use, provided that Customer will not: (i) create permanent copies of the API Data except to the extent permitted by the terms of the Agreement; (ii) remove, alter, or cover up any trademark, copyright and other proprietary notices contained in the API Data; (iii) without Schlumberger’s prior written consent, make derivative works of, commercially distribute, or otherwise exploit the API Data; (iv) use the Online Services or any API Data in a way that misrepresents or embellishes the relationship between Customer and Schlumberger or Schlumberger licensors; or (v) otherwise use or exploit the API Data in any way for any purpose except as specifically permitted by the Agreement or a Quotation.
4. Schlumberger’s rights.
a. Customer grants Schlumberger a
royalty-free, perpetual, irrevocable, non-exclusive, transferable licence to
use, reproduce, modify, publish, edit, translate, distribute, perform and
display any content or material that Customer provides to Schlumberger through
the DDT including end user content or material, as well as to use any data or
analytics generated from same, subject to the terms of the Agreement.
b. Schlumberger has the right at any time to monitor information about the Customer’s use of the DDT, API Data, and Customer Applications to ensure that the Customer is complying with terms of the Agreement.
c. Except for Customer’s right to use the DDT, Online Services and API Data as specifically granted above, all title, ownership, and right in and to the DDT, Online Services, and API Data vest and remain with Schlumberger.
d. If Customer acquires or is deemed to acquire any rights in any portion of an DDT, the Online Services, or API data (for example, any ownership or licensing rights in any form, including in trademarks, patents, copyright, designs, domain names and rights in software), Customer shall transfer all ownership in such acquired rights (both existing and future) with full title guarantee to Schlumberger or its nominee. Customer shall sign all documentation and perform any action as Schlumberger deems necessary to transfer those rights.
e. Schlumberger has the right, at any time, to analyse the Customer Application and/or provide the Customer Application to a third party to analyse whether said Customer Application: (i) includes data and/or software that could impose Third Party License Terms on the Online Services; (ii) includes data and/or software that is associated with an actual or potential security vulnerability; (iii) includes data and/or software that is considered malicious such as, and not intending to be limiting, a virus; (iv) includes data and/or software that may infringe any third party rights; (v) may result in any Personal Data Breach or other breach of the Online Services; (vi) violate any law and/or regulation applicable to Customer or the Customer Application related to the provision and use of the Online Services; or (vii) would otherwise breach any Section of the Agreement. Schlumberger shall have the explicit right to revoke any access to DDTs, Customer Application, and/or the Online Services in response to discovering any of the foregoing of this Section.
a. Customer represents and warrants that it
has all rights and has obtained all licences required for it and Schlumberger
to provide, utilize, analyse, and distribute the Customer Application that it
b. THE DDT AND API DATA ARE PROVIDED ‘AS IS’. SCHLUMBERGER DISCLAIMS THAT ANY DDTS OR API DATA WILL BE COMPATIBLE WITH THIRD PARTY SOFTWARE OR EQUIPMENT. SCHLUMBERGER EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS AND ALL OTHER TERMS OF ANY KIND WHATSOEVER, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH THE DDTS AND/OR API DATA.
a. Deliverables: reports,
presentations, reservoir models, processed/rendered seismic data and/or other
documentation, and the media on which it is delivered, as identified in the
Statement of Work.
b. Professional Services: personnel or professional services, including Training Services, provided by Schlumberger as part of, on in conjunction with, the Online Services.
c. Statement of Work: a proposal, quotation or statement of work setting out the scope of the Professional Services to be provided by Schlumberger.
d. Training Services: training courses regarding the Online Services.
2. Where Schlumberger provides Professional Services under the Agreement the following additional terms and conditions will apply:
a. Schlumberger will provide the Professional
Services as described in the Statement of Work. Schlumberger may use Customer
Data to the extent necessary to provide the Professional Services.
b. The Professional Services will be performed in a professionally competent and workmanlike manner. As a sole and exclusive remedy, and provided Customer is up to date in the payment of fees, Schlumberger will re-perform or, at Schlumberger’s option, provide Customer a pro-rata refund for any part of the Professional Services that do not comply with the Statement of Work so long as the non-compliance is brought to Schlumberger’s attention within thirty (30) days of performance. EXCEPT FOR THE FOREGOING WARRANTY, SCHLUMBERGER EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, REPRESENTATIONS AND CONDITIONS AND ALL OTHER TERMS OF ANY KIND WHATSOEVER, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF ACCURACY, MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, IN CONNECTION WITH THE PERFORMANCE OF THE PROFESSIONAL SERVICES, INTERPRETATIONS, OR USE OF ANY DELIVERABLES.
c. Customer acknowledges that Schlumberger’s performance of the Professional Services is dependent on Customer’s performance of its responsibilities and dependencies (collectively “Customer Dependencies”). Schlumberger will not be liable for any failure or delay in the performance of the Professional Services to the extent such failure or delay is caused by Customer’s failure to fulfil any Customer Dependencies.
d. If Deliverables are provided as part of the Professional Services, Schlumberger grants Customer a non-exclusive, non-transferrable, non-assignable licence, limited right to use the Deliverables for internal business purposes. Save for the foregoing, all title, ownership, and right in and to the Deliverables and the Professional Services, as well as any modifications or derivative works thereof, vest and remain with Schlumberger or its licensors. If Customer provides Schlumberger feedback or suggestions about the Professional Services, then Schlumberger may use that information without obligation to Customer, and Customer irrevocably assigns Schlumberger all rights, title, and interest in that feedback and/or those suggestions
e. Except with the written consent of Schlumberger, Customer will not solicit the employment of any Schlumberger employee involved in the Professional Services until not less than one (1) year has elapsed from the receipt of the final invoice for the Professional Services.
f. Without written permission from Schlumberger, Customer may not copy, duplicate, record, redistribute, sell, store in a retrieval system, or perform any of the Schlumberger materials and/or presentations used or provided during Training Services.
g. For any data provided to Schlumberger:
i. Customer warrants and represents that it
owns or has the right: (i) to disclose such data free of any legal or
contractual encumbrances; and (ii) to permit Company to access, use, process,
and, if necessary or expedient to provide the Professional Services, transfer
across international borders, such data.
ii. Customer shall only provide copies of data and agrees that Customer shall retain all originals and/or backup copies. In no event shall Schlumberger be liable to re-accomplish data. For the purposes of this agreement, “re-accomplish” includes obtaining data by means of re-drilling or re-logging a well or reshooting a seismic line or survey.
Schlumberger Enterprise Data Management Solution.
a. Customer Cloud a cloud
infrastructure, tenant or environment, owned or managed by, or on behalf of,
b. Integrated Applications those proprietary technologies offered by Schlumberger as part of the Schlumberger Enterprise Data Management Solution and selected by Customer
c. OSDU the Open Subsurface Data Universe, an open source standards-based data platform published by the Open Group.
2. OSDU is licensed pursuant and subject to
the open source Apache 2.0 License available at
3. Save for Schlumberger’s obligations with respect to the availability and security of the Online Services, Schlumberger accepts no liability or responsibility for OSDU. OSDU IS PROVIDED “AS-IS”. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW SCHLUMBERGER DISCLAIMS AND EXCLUDES ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, AND ALL OTHER TERMS OF ANY KIND WHATSOEVER, WHETHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OR CONDITIONS OF QUALITY, MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM COURSE OF PERFORMANCE, DEALING, USAGE OR TRADE. SCHLUMBERGER EXPRESSLY DISCLAIMS ANY WARRANTIES OR REPRESENTATIONS REGARDING THE LEGALITY, RELIABILITY, INTEGRITY OR ACCURACY OF OSDU OR THAT THE USE OF, OR ACCESS TO, OSDU WILL BE UNINTERRUPTED OR ERROR-FREE.
4. Where the Schlumberger Enterprise Data Management Solution is deployed on a Customer Cloud:
a. Notwithstanding anything to the contrary
in the Agreement, Schlumberger will have no responsibility for the security of
the underlying cloud infrastructure or environment on which the Schlumberger
Enterprise Data Management Solution is deployed where such infrastructure or
environment is a Customer Cloud.
b. Customer will:
i. ensure Schlumberger is provided continuous
and adequate access to the Customer Cloud during the term of the Agreement;
ii. be solely responsible for controlling access to the Customer Cloud and for ensuring that appropriate security protections for the Customer Cloud are in place and maintained for the term of the Agreement;
iii. not make any changes to the Customer Cloud on which the Schlumberger Enterprise Data Management Solution is deployed which materially negatively impact the ability of Schlumberger to provide such solution, without Schlumberger’s express written consent; and
iv. on termination or expiration of the Agreement or Customer’s subscription to the Schlumberger Enterprise Data Management Solution, permanently delete any Integrated Applications provided as part of the Schlumberger Enterprise Data Management Solution from the Customer Cloud. The permanent deletion must be carried out so that the Integrated Applications are unrecoverable.
a. Online Services: Agora
Cloud made available by Schlumberger that Schlumberger agrees to provide to
Customer, which are more particularly described in the Documentation and the
b. Customer Account: Not Applicable.
2. Section 3 : Customer access to Online Services is amended to as follows:
Section 3.2 : Customer is responsible for managing access (or authorizing Schlumberger to provide access) to the Online Services by Customer’s Authorized Users. Customer shall be responsible and liable for the acts and omissions of its Authorized Users, including any unauthorized access by third parties caused by Customer’s or its Authorized Users’ loss or disclosure of account credentials or passwords. Customer is responsible to provide an updated list of Authorized Users to Schlumberger representative (i.e. Authorized User’s need to be removed).
3. Section 4 : Customer Obligations is amended to as follows:
Section 4.2.1 : All Authorized Users access
must be kept secure and confidential.
Section 4.2.2 : Customer must promptly notify Schlumberger, and maintain as confidential any information about: (i) possible Security Incident caused by the act or omission of Customer and/or an Authorized User; (ii) any security vulnerability of the Online Services discovered by Customer and/or an Authorized User; and/or (iii) suspected misuse of the Online Services by Customer and/or an Authorized User
4. Section 9 : Data Privacy and Security is amended to as follows:
a. Section 9.1 : Schlumberger provides Agora consistent with its Privacy Statement (https://www.agoraiot.com/privacy-policy), applicable data protection laws and the Agora security framework (https://www.agoraiot.com/agora-platform/security).
a. Edge Server : hardware leased to Customer by Schlumberger to be used at the field location for computational, user interface , data transmission and temporary data storage purposes.
a. On expiration or termination of an Agreement for any reason :
i. All Customer rights and access to the
Online Services will immediately terminate.
ii. Unless agreed otherwise in accordance with Section 2(b) below, any Customer Data/or and Personal Data remaining in the Online Services will be deleted ninety (90) days from expiry of the Subscription Term. Customer Data and/or Personal Data may persist in the Online Services for up to 180 days following deletion but only as part of its archiving, indexing and backup systems. During this period Schlumberger will not use such data for any purpose other than archiving, indexing and backup.
iii. Customer agrees to pay the following in relation to the Edge Server:
a. all decommissioning costs of dismantling
and returning the Edge Server to Schlumberger's premises including personnel
charges, travel expenses, accommodation, subsistence, standby time, removal and
transportation costs; and
b. all documented and reasonable costs, charges, and expenses incurred by reason of termination.
b. Parties may mutually agree on a separate agreement for storage services involving Customer Data and Personal Data for a fixed amount of time and related fees. The related obligations of parties shall be agreed in that agreement.
3. Edge Server rental
a. Schlumberger shall provide Customer the right to use the Edge Server in accordance with the documentation.
b. Unless otherwise agreed, Customer shall
i. keep in its possession and shall not
alter, modify or make any technical adjustments or attempt to repair the Edge
ii. keep and maintain the Edge Server in good operating condition, except normal wear and tear.
iii. immediately notify Schlumberger in writing, of any loss or damage to Edge Server and will, on demand, reimburse Schlumberger for such loss or damage within thirty days of occurrence at the rate specified in the Quotation.
iv. implement appropriate safety and security measures to preventing unauthorized access or damage to the Edge Server.
4. Implementation Services
a. For any implementation services at field sites, unless agreed otherwise, the Schlumberger General Terms and Conditions for provision of Oilfield Services will apply.
1. The following sections of the Online Terms and Conditions are amended regarding the provision of WellBarrier Software :
a. Section 3.2 : Access to the software will either be managed by Customer via the Customer Account or Customer may instruct Schlumberger to manage such access. Notwithstanding the foregoing Customer is responsible for all its Authorised Users pursuant to Section 3.2 of the T/Cs.
b. Section 5.1 (Payment terms) : Schlumberger will provide to Customer an upfront yearly invoice for the amount due for access to and/or use of the Online Services. If Customer requires specific information for processing such invoices, Customer must inform Schlumberger of such requirements in writing within fifteen (15) days of the Effective Date. Schlumberger will evaluate the request and inform Customer which of any such requirements Schlumberger is unable to comply with before issuing Customer with the first invoice.
c. Section 6.2.2 (Term) : if either no duration is stated or no Quotation exists, twelve (12) months and will thereafter automatically renew every twelve (12) months, absent a party giving the other written notice of termination not less than one (1) month before the automatic renewal date.
d. Section 6.5.2 (Termination) : unless agreed otherwise, any Customer Data/or and Personal Data remaining in the Online Services will be deleted. However, Customer Data and/or Personal Data may persist in the Online Services environment for up to 180 days following deletion, but only as part of its archiving, indexing and backup systems. During this period Schlumberger will not use such data for any purpose other than archiving, indexing and backup; and
2. Section 9.1 (Data Privacy and Security) : The DELFI security framework applies except for the below :
i. The SOC 2 Type 2 certification evaluation
is currently being carried out for the WellBarrier Software.
ii. The security screening at OWASP Level 2 is done on a yearly basis as a minimum, unless significant development updates are made and warrants new screening. The screening is done as semi-automated vulnerability scan and black-box penetration testing by an external party.
b. The self-service authorization – not available currently.
3. True-up cost. If the actual Customer usage of the Online Services exceed the pre-paid amounts for the 12 month duration, a true-up cost will be applicable and included in the invoice for the next Subscription Term.
1. Section 1: “Definitions” is amended to as follows:
1.4. Customer Data: data, text, images, audio, video, or software uploaded to, or created in, the Online Services by Customer or Authorized Users (or by Schlumberger on Customer’s behalf). Customer Data does not include EHCII data nor any information provided through a public forum within the Online Services or any feedback or suggestions regarding the functionality of the Online Services. Customer Data includes Oilfield Data. For purposes of this definition:
1.4.1. Oilfield Data means the geological, geophysical and petrophysical data related to an onshore or offshore subsurface reservoir holding hydrocarbons acquired through oilfield services (e.g., seismic, logging, etc.), the processing and interpretation of which can reveal the properties of the reservoir (fluids content, rock formation, etc.), as well as data relating to the size and performance of the oilfield (reserves, rate of production, rate of depletion, etc.).
1.4.2. EHCII Data (“Equipment, Health, Conditions, Index and Interaction Data”) means:
i. data related to Equipment operation, performance, and health including the conditions in which the Equipment is deployed. The data is normally generated automatically by sensors in the instruments themselves.
ii. all data that is aggregated at the rig that supports the delivery of Services such as surface parameters, meta-data used to configure the system that identifies an object and metadata about a wellbore (i.e. well name, longitude/latitude, BHA, mud properties).
iii. data related to how an Authorized User interacts with software or tools, including what workflows/variables and UI elements are selected. It may include general information about how values were changed by user (increase/decrease).
iv. does not include Oilfield Data.
1.7. Customer Account: Not Applicable.
1.30. Hosting Period: the period of 90 days from the last date of uploading to the Online Services the Customer Data acquired through continuous or semi-continuous operations of a single well regardless of and independent of the Subscription Term.
2. Section 3: “Customer access to Online Services” is amended to as follows:
3.2. Schlumberger will manage the access to the Online Services. Access rights and credentials to Authorized Users will be provided upon Customer's request and instructions. Customer is responsible for providing Schlumberger with an updated list of Authorized Users and instructions for each Authorized Users' account (i.e., Authorized User's need to be created or removed). Each Authorized User will have one dedicated account. Customer shall be responsible and liable for the acts and omissions of its Authorized Users, including any unauthorized access to the Online Services and Customer Data by third parties caused by Customer's or its Authorized Users' loss or disclosure of account credentials or passwords.
3. Section 4.2.2: “Customer Obligations” is amended to as follows:
Customer must promptly notify Schlumberger and maintain as confidential any information about: (i) possible Security Incident caused by the act or omission of Customer and/or an Authorized User; (ii) any security vulnerability of the Online Services discovered by Customer and/or an Authorized User; and/or (iii) suspected misuse of the Online Services by Customer and/or an Authorized User..
4. First paragraph of Section 6.2 on "Term, Suspension, and Termination" shall read "Customer's Authorized User" instead of "Customer Account", hence it's amended to as follows:
6.2. A Subscription Term begins when Schlumberger first provides Customer access credentials to Customer's Authorised User. The Subscription Term will be: ( )
5. Section 7: “Customer Data” is amended to as follows:
7.6. Unless otherwise agreed in accordance with 7.6.2. below, Schlumberger has no obligation to store Customer Data beyond the Hosting Period.
7.6.1. If Customer requires Schlumberger to store Customer Data beyond the Hosting Period the Parties may mutually agree on a separate agreement for storage services involving Customer Data for a fixed amount of time and related fees. The obligations of the Parties shall be set out in that agreement.
7.6.2. Customer acknowledges that Schlumberger does not determine whether Customer Data is subject to any specific law or regulation, including data residency, data privacy and export control laws and regulations.
7.7. Customer Data acquisition services.
7.7.1. Data acquisition services at field sites are governed by (i) the agreement between Schlumberger or its Affiliate and Customer, specified in the Quotation and pursuant to which Schlumberger or its Affiliate shall provide to Customer certain oilfield services; or in the absence of such reference, (ii) the existing Global Agreement between Schlumberger or its Affiliate and Customer for provision of oilfield services; or if there is none, then (iii) Schlumberger General Terms and Conditions for provision of oilfield services.
7.7.2. If and to the extent there is a conflict between this Online Services Agreement and the relevant contract for provision of oilfield services, the terms and conditions contained in this Online Services Agreement will take precedence for matters directly concerning use of and access to the Online Services.
6. Section 25: “Notices” is amended to as follows:
Schlumberger may provide Customer with information about Online Services electronically, including, but not limited to, via email, a forum, or a web site that Schlumberger identifies. Notice is effective as of the date made available by Schlumberger. Notices expressly required under these T/Cs, any Quotation or data acquisition services agreement will be in writing, (a) sent electronically to the other party's email address as indicated in such Quotation or data acquisition services agreement, or identified in the Authorized User's account, or (b) sent physically to the other party's registered address by courier, registered mail, or certified mail return receipt requested, or by a firm regularly engaged in the business of delivery of documents or packages.
1. The specific definitions in Section 1: “Definitions” is amended to as follows:
1.3. Authorized Users: any individual (whether an employee, agent, or contractor of Customer Group) who receives login credentials to the Online Services from the Customer or from Schlumberger at Customer's instruction. This includes, but is not limited to, Customer employees and contractors who will interact with the Online Services.
1.7 Customer Account: Not Applicable.
1.30. Customer Data: Includes Oilfield Data but excludes EHCII data.
1.31. Equipment, Health, Conditions, Index and Interaction Data (“EHCII Data”):
1.31.1 data related to Equipment operation, performance, and health including the conditions in which the Equipment is deployed. The data is normally generated automatically by sensors in the instruments themselves.
1.31.2. all data that is aggregated at the rig that supports the delivery of Services such as surface parameters, meta-data used to configure the system that identifies an object and metadata about a wellbore (i.e. well name, longitude/latitude, BHA, mud properties).
1.31.3. data related to how an Authorized User interacts with software or tools, including what workflows/variables and UI elements are selected. It may include general information about how values were changed by user (increase/decrease).
1.31.4 does not include Oilfield Data
1.32. Oilfield Data: is geological, geophysical and petrophysical data related to an onshore or offshore subsurface reservoir holding hydrocarbons acquired through oilfield services (e.g., seismic, logging, etc.), the processing and interpretation of which can reveal the properties of the reservoir (fluids content, rock formation, etc.), as well as data relating to the size and performance of the oilfield (reserves, rate of production, rate of depletion, etc.).
1.33. Real Time Data Transmission: The streaming of data for a particular well from the Site (location in the field where the rig is) to the Online Services.
1.34. Schlumberger Authorized Users: any individual (whether an employee, agent, or contractor of Schlumberger Group), who receives login credentials from Schlumberger to the Online Services to support delivery of the services to Customer. This includes, but is not limited to, Schlumberger employees and its contractors who provide technical support for the Online Services.
2. Section 9: Data Privacy and Security” is amended to as follows:
Section 9.1: Schlumberger provides the Online Services consistent with its Privacy Statement (http://www.slb.com/about/privacy.aspx),applicable data protection laws and the related DrillOps Security Framework.
3. Section 3.2: Customer access to Online Services” is amended to as follows:
Section 3.2: Schlumberger will manage the access to the Online Services. Schlumberger will provide Schlumberger Authorized Users with access to the Online Services in order to support and monitor the Online Services. Schlumberger Authorized Users may be given access for purposes including, but not limited the maintenance and health monitoring of the Online Services; providing required configuration and set-up; data-gathering and investigation; and installing updates. Upon Customer request, Schlumberger will provide Customer with a list of Schlumberger Authorized Users..
Schlumberger will provide Customer's Authorized Users with login credentials at Customer's request. Customer is responsible for providing Schlumberger with the information Schlumberger needs to create login credentials for Customer's Authorized Users. Customer is also responsible for informing Schlumberger when an Authorized User's login credentials need to be revoked. Customer is responsible and liable for the acts and omissions of its Authorized Users, including without limitation unauthorized access to by Third Parties caused by Customer's or its Authorized Users' loss or disclosure of its credentials or passwords.
4. Section 6.5 “Term, Suspension, and Termination” is amended to as follows:
Section 6.5.2: Not applicable
5. New Section 6.6 is added as follows:
Schlumberger shall retain Customer Data on the Online Services for at least ninety (90) days after the Real Time Data Transmission from a particular well has ended. If the Customer requires Schlumberger to retain Customer Data for longer than ninety (90) days, or to send it to another storage facility, the parties shall enter into a separate agreement for such data retention or dispatch services.
Version: 14 Jun 2022