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Phone Routing Information

Main Menu

New menu as of 11th January 2021.

Welcome to Schlumberger Support. To direct your call to the right Support Team, please select from the following three options:

  • If you are calling regarding Software Support Services; press 1
  • If you are calling regarding DELFI Services; press 2
  • If you are a Sensia User; press 3

To hear these options again, press the star (*) key.

SOFTWARE SUPPORT>

Thank you for selecting Software Support services. You now have 9 options.

  • For G&G including Petrel; press 1
  • For Reservoir Simulation including Petrel RE, ECLIPSE and INTERSECT; press 2
  • For Production including PIPESIM and OLGA; press 3
  • For Petrophysics including Techlog; press 4
  • For Information Management including Studio; press 5
  • For Infrastructure Services including Licensing or Installation; press 6
  • For Economics including Merak; press 7
  • For Drilling including Drillbench; press 8
  • For all Other Products and Services; press 9

To hear these options again please press the star (*) Key.
To return to the previous Menu press the hash (#) Key.

- Do you know you can visit us on http://www.software.slb.com/ and submit your requests online ?

DELFI SERVICES>

Thank you for selecting DELFI, you now have 2 options.

  • For Drilling including DrillPlan and Drilling Interpretation; press 1
  • For all other DELFI including Login and Petrotechnical Suite; press 2

To hear these options again please press the star (*) key.
To return to the previous Menu press the hash (#) key.

- Do you know you can submit your request directly through the DELFI Portal using the icon at the top right corner?

 

SENSIA SERVICES>

Thank you for selecting Sensia, you now have 3 options:

  • For OFM; press 1
  • For Avocet; press 2
  • For ConnectedProduction; press 3

To hear these options again please press the star (*) Key.
To return to the previous Menu press the hash (#) Key.

- Do you know you can visit us on http://www.software.slb.com/ and submit your requests online ?

CAMERON SERVICES>

If you require technical support on Cameron related services, please access the support section in the DELFI Portal or send an email to cameron@service-now.com.