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PHONE ROUTING INFORMATION

1.  The system can handle keypad and voice activated answers. To use the keypad:

2.  Call Support, after the greeting select one of the following:

  1. GeoFrame
  2. Petrel
  3. Reservoir Simulation (incl. Petrel RE)
  4. Production
  5. Techlog
  6. Merak
  7. Other
    1. Drilling
    2. PetroMod
    3. Information, Data Management
    4. Infrastructure Services
    5. Training
    6. Product demonstrations, quotes, licensing
    7. Other

    #Return to Main Menu   

3.For other questions use:

1 for  Yes

2 for No

Use * to repeat menu options. 

CAMERON SERVICES>

If you require technical support on Cameron related services, please access the support section in the DELFI portal at www.DELFI.slb.com or send an email to cameron@service-now.com

DELFI SERVICES>

DELFI SERVICES

Thank you for selecting DELFI, you now have 7 options:

  • For DELFI Portal and Login, press 1
  • For Petrotechnical Suite in DELFI (including Petrel, Techlog, Studio or INTERSECT), press2
  • For Drilling (including DrillPlan and Drilling Interpretation), press 3
  • For ProdOps, press 4
  • For FDPlan, press 5
  • For Data transition services, press 6
  • For all other Products and Services, Press 7

To hear these options again please press the star (*) Key.
When the user presses 2 :
Thank you for selecting Petrotechnical Suite in DELFI. You now have 7 options:

  • For Petrel Geology & Geophysics, press 1
  • For Reservoir Simulation (including ECLIPSE, FluidModeler or INTERSECT), press 2
  • For Production (including PIPESIM or OLGA), press 3
  • For OFM, press 4
  • For Techlog, press 5
  • For Studio, Press 6
  • For all Other Products, Press 7

To hear these options again please press the star (*) Key.

When the user presses 7 :

  • For PetroMod, press 1
  • For GeoX, press 2
  • For Training, Product demonstrations or quotations, Press 3
  • For all Other inquiries, press 4

When the user presses 7 :

  • For Training, Product demonstrations, licensing inquiries or quotations, press 1
  • For all other inquiries, press 7

To hear these options again please press the star (*) Key.
To return to the previous Menu press the hash (#) Key

SOFTWARE SUPPORT>

Thank you for selecting Software Support services. You now have 7 options:

  • For Petrel Geology & Geophysics, press 1
  • For Reservoir Simulation (including Petrel RE, ECLIPSE or INTERSECT), press 2
  • For Production (including PIPESIM, OLGA or Avocet), press 3
  • For OFM, press 4
  • For Techlog, press 5
  • For Studio, Press 6
  • For all Other Products, Press 7

To hear these options again please press the star (*) Key.

  • When the user presses 7:
  • For Drilling, press 1
  • For PetroMod, press 2
  • For Merak, press 3
  • For GeoFrame, press 4
  • For Information or Data Management, press 5
  • For Infrastructure Services, press 6
  • For Training, Product demonstrations, licensing inquiries or quotations, Press 7
  • For all Other inquiries, press 8

To hear these options again please press the star (*) Key.
To return to the previous Menu press the hash (#) Key