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Phone Routing Information

Main Menu

New menu as of 3 October 2019

Welcome to Schlumberger Support. To direct your call to the appropriate Support Team, please select from the following options.

  • If you are calling for Software Support services; press 1
  • If you are calling form DELFI Services; press 2
  • If you are a Cameron User; press 3

To hear these options again, press the star (*) key.

CAMERON SERVICES>

If you require technical support on Cameron related services, please access the support section in the DELFI Portal or send an email to cameron@service-now.com.

DELFI SERVICES>

Thank you for selecting DELFI Services, you now have 7 options.

  • For DELFI Portal and Login; press 1
  • For Petrotechnical Suite in DELFI (including Petrel, Techlog, Studio or INTERSECT); press 2*
  • For Drilling (including DrillPlan and Drilling Interpretation); press 3
  • For ProdOps; press 4
  • For FDPlan; press 5
  • For Data Transition Services; press 6
  • For all other Products and Services; press 7**

To hear these options again please press the star (*) key.

*When pressing 2 :
Thank you for selecting Petrotechnical Suite in DELFI. You now have 7 options.

  • For Petrel Geology & Geophysics; press 1
  • For Reservoir Simulation (including ECLIPSE, FluidModeler or INTERSECT); press 2
  • For Production (including PIPESIM or OLGA); press 3
  • For OFM; press 4
  • For Techlog; press 5
  • For Studio; press 6
  • For all Other Products; press 7***

To hear these options again please press the star (*) key.

**When pressing 7 :

  • For PetroMod; press 1
  • For GeoX; press 2
  • For Training, Product demonstrations or Quotations; press 3
  • For all Other inquiries; press 4

***When pressing 7 :

  • For Training, Product demonstrations, Licensing inquiries or Quotations; press 1
  • For all Other inquiries; press 7

To hear these options again please press the star (*) key.
To return to the previous Menu press the hash (#) key

SOFTWARE SUPPORT>

Thank you for selecting Software Support services. You now have 7 options.

  • For Petrel Geology & Geophysics; press 1
  • For Reservoir Simulation (including Petrel RE, ECLIPSE or INTERSECT); press 2
  • For Production (including PIPESIM, OLGA or Avocet); press 3
  • For OFM; press 4
  • For Techlog; press 5
  • For Studio; press 6
  • For all Other Products; press 7*

To hear these options again, please press the star (*) key.

*When pressing 7 :

  • For Drilling; press 1
  • For PetroMod; press 2
  • For Merak; press 3
  • For GeoFrame; press 4
  • For Information or Data Management; press 5
  • For Infrastructure Services; press 6
  • For Training, Product demonstrations, Licensing inquiries or Quotations; press 7
  • For all Other inquiries; press 8

To hear these options again please press the star (*) key.
To return to the previous Menu press the hash (#) key